The thing that works — because of one person


Hi Reader,

Last week we talked about slowing down long enough to check the diagnosis before you act. This week, a problem that shows up on the other side — after something is already working.

Here’s the pattern. There’s a thing in your building that runs beautifully. The new-teacher handoff is smooth. The behavior team actually follows through. Inclusion in third grade just works. And when you look closely at why, the answer is almost always a name. One person who holds it together — who remembers the steps, chases the loose ends, and quietly absorbs whatever the process doesn’t cover.

That’s not a system. That’s a person doing the job a system should be doing.

It feels like success, which is exactly why it’s easy to miss. Everything’s fine — until that person takes a new role, goes on leave, or finally burns out. Then the thing that “worked” turns out to have been one resignation away from collapse the whole time. And the leader is left rebuilding from scratch something they thought they already had.

The question worth asking about anything that’s going well:

“Does this work because of a system, or because of a person?”

If the honest answer is a person, that’s not a reason to relax — it’s the most fragile spot in your building, hiding inside your best news. The answer isn’t to lean on that person harder. It’s to get what’s in their head onto paper: the steps, the handoffs, the “here’s what you do when.” Not to replace them — to make sure the work survives them.

The strongest leaders I’ve watched treat their smoothest-running programs with a little suspicion. Not because something’s wrong, but because “it works” and “it would keep working without her” are two very different things — and only one of them is a system.

This week: pick one thing in your building that’s running well. Ask whether it would still run if the person behind it were out for a month. If the answer is no, you’ve just found the most valuable thing you could write down.

See you next week.

— Eric

Eric Wicherski, M.Ed. Next Step Educational Services Reply anytime — I read every one.


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NSES Weekly shares general thinking for school leaders — professional development and ideas, not legal or compliance advice.

Next Step Educational Services

Practical professional development and leadership notes for school and special education leaders — one short, useful email a week from Eric Wicherski, M.Ed., founder of Next Step Educational Services. Ready-to-deliver PD your team can actually use, plus straight talk on what's changing in special education.

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